Privacy Policy

This Privacy Policy describes how FatbikeKlaar (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.fatbikeklaar.nl, www.fatbikeklaar.com or www.fatbikeklaar.be (collectively, the "Site") or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, regardless of whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from various sources, as set forth below, and have collected it in the past 12 months. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal data we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly From You

Information that you directly provide to us through our Services may include:

  • Basic contact details such as your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, put in your cart, or add to your wishlist.
  • Customer support information, including the information you choose to include in communications with us, for example, when you send a message through the Services or contact us via WhatsApp.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but if you do not, you may not be able to use these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). For this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit card or debit card details, billing address) to process your payment, fulfill your orders, and provide you with products or services you have requested.
  • Installment payment providers such as iDEAL in3 and Klarna, for processing and risk assessment of deferred payments.
  • Delivery partners for carrying out shipments in the Netherlands and Belgium.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the "Third-Party Websites and Links" section below.

How We Use Your Personal Data

Provide Products and Services. We use your personal data to provide you with the Services in fulfillment of our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and Advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and to show you advertisements for products or services. This may include using your personal data to better tailor the Services and advertisements on our Site and other websites to you.

Security and Fraud Prevention. We use your personal data to detect, investigate, or take action on potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account details secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicate with You. We use your personal data to provide you with customer support and to improve our Services. This is in our legitimate interest to serve you, provide you with effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use through Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and our Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services. We may also allow third parties and service providers to use Cookies on our Site to better customize services, products, and advertising on our Site and other websites.

Most browsers accept cookies by default, but you can set your browser to remove or refuse cookies through your browser's controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not work correctly or to no longer be available.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners, including Shopify, to provide services and show you advertisements. Our business and marketing partners will use your information in accordance with their own privacy statements.
  • When you direct us to, request us to, or otherwise consent to our sharing certain information with third parties, such as to provide you with products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information about users for the purposes set forth above:

  • Identifiers such as basic contact details and certain order and account information.
  • Commercial information such as order information, shopping information, and customer support information.
  • Internet or other similar network activity, such as usage data.

These categories have been shared with: vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers), business and marketing partners, and affiliates.

We do not use or disclose sensitive personal data to infer characteristics about you.

User Generated Content

Through the Services, you may be able to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, this content will be public and accessible to everyone.

We do not control who has access to the information you make available to others and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make public, or for the accuracy, use, or misuse of information that you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide on public or semi-public places, including information you share on third-party social networking platforms (e.g., our TikTok channels), may also be viewed by other users of the Services and/or users of these third-party platforms without limitation. Our inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal data of individuals under 16 years of age (as those terms are defined in applicable law).

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations (e.g., the 7-year tax retention obligation for administrative data), to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases, we may refuse your request as permitted by law.

  • Right of Access / Knowledge. You may have the right to request access to personal information we hold about you, including details about the ways we use and share your information.
  • Right to Deletion. You may have the right to request that we delete personal information we hold about you.
  • Right to Correction. You may have the right to ask us to correct inaccurate personal information we hold about you.
  • Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer this information to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent. Where we rely on consent to process your personal data, you may have the right to withdraw this consent.
  • Appeal. You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
  • Manage Communication Preferences. We may send you promotional emails, and you can unsubscribe from receiving these emails at any time by using the unsubscribe option shown in our emails. If you unsubscribe, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise all these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we can provide a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an authorized agent, we will require the authorized agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you reside, you have the right to lodge your complaint with your local data protection authority:

International Users

Please note that we may transfer, store, and process your personal data outside the country where you reside, including the United States (for example, through Shopify as a hosting platform). Your personal data will also be processed by personnel and external service providers and partners in these countries.

If we transfer your personal data outside the European Economic Area, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, where relevant, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

Use of Phone Numbers and WhatsApp

Your phone number may be used for customer service via WhatsApp and, if you have explicitly given your consent, for marketing purposes. This processing takes place based on Article 6(1)(a) and (b) GDPR. We may process the following personal data: first and last name, phone number, WhatsApp ID, IP address, profile picture, and message history. For the use of WhatsApp, an active account with WhatsApp/Meta is required; the privacy policy of Meta also applies to that processing.

Your consent for the processing of your personal data can be freely withdrawn at any time by sending "STOP" to our WhatsApp number or by contacting us via info@fatbikeklaar.nl.

Contact us

If you have any questions about this Privacy Policy, or if you wish to exercise any of the rights available to you, please contact us: